FAQ

In most cases, if you purchase the AppleCare Protection Plan at the same time as your Apple hardware from selected Apple resellers, you will not need to register it as your AppleCare agreement will be automatically registered.

With automatic registration, you will receive a proof of coverage, either immediately in the form of a receipt that indicates the end date of your AppleCare product coverage, or within 30 days in the form of a Proof of Coverage certificate.

You’ll need to register your AppleCare Protection Plan only if you purchase the plan and your covered product separately, or if you purchase your hardware from a reseller who does not automatically register the plan.

You can register your AppleCare Protection Plan here or contact Apple at the phone number included in your AppleCare Protection Plan package. To verify that your hardware is covered under the AppleCare Protection Plan, click here. The registration process can take up to 24 hours to be visible in Apple’s systems.

For example, after you register, Apple will have your hardware, AppleCare Protection Plan and personal contact information on file. When you contact Apple for service or support, Apple can access your information straight away and start addressing your issue, rather than spending time verifying your eligibility.

Yes. If you choose to sell or give away your Apple product, you can also transfer the ownership of the AppleCare Protection Plan. Please see the Terms and Conditions for complete details.

You can verify your coverage here.

A Software Update feature is always included with any Mac OS. This feature allows you to update the operating system and key Apple software. By default, Apple sets Software Update to run once a week. You can run it however at any time by choosing System Preferences – Software Update pane. Just adjust the update schedule to suit your preferences, as you can choose daily or monthly settings (but generally, weekly updates are enough). You can choose the option Download Updates Automatically. In this case, the updates will be downloaded in the background. You’ll be notified by your computer when they are ready to install.

As the Software Update works with Apple apps only, you should use other methods to update the third-party programs running on your computer, as each company has its own system for delivering updates. As a rule, you’ll see Check for Updates option in that application’s menu (either in the application name menu or in the Help section). Many apps check for updates automatically at defined periods or when you launch the app. Usually they ask if they should check for updates automatically, and experts recommend to click Yes always.

There also exist programs that manage the download and installation of software updates, such as Microsoft AutoUpdate or Adobe Update. These program can work for you, check for updates and install them in Mac OS X.

If the user needs to see what updates have been previously installed on his or her Mac, the user can go into the Software Updates preferences screen, where the history of the updates can be seen. To access the Software Updates preferences screen, click on the Apple Menu (Apple icon) in the upper left hand corner. Then select the System Preferences menu option. When the System Preferences window opens, double-click on the Software Update icon. Once you are in the Software Update preferences screen, click on the Installed Software option. You will be shown another screen, on which you’ll see information about installed software, including the date when the software was installed, the name and the version of the software. When scrolling through the list of software, you will probably notice that the same software may be listed twice. This happens because they are different updates to the same application. Different version numbers will show you what software version has been installed last. With this information you can easily determine if you are using the latest version of a software installed on your Mac. On this screen you will also can click on the button Scheduled Check.